Accommodation agreements and related agreements entered into between the hotel and a guest to be accommodated shall be governed by the terms and conditions stipulated herein, and matters not stipulated herein shall be governed by laws and regulations, and/or generally accepted practices.
Notwithstanding the provisions of the preceding paragraph, in cases in which the hotel enters into a special agreement, insofar as the special agreement does not violate laws and regulations, and/or generally accepted practices, the special agreement shall take precedence.
A guest seeking to make an application for an accommodation agreement with the hotel, shall notify the hotel of the following items:
In cases in which a guest requests, during the stay, an extension of the accommodation beyond the accommodation dates in Item 3 of the preceding paragraph, the hotel shall process the request as an application for a new accommodation agreement, at the time that the request is made.
The accommodation agreement is considered to have been confirmed when the hotel accepts the application described in the preceding article. However, the same shall not apply in cases in which the hotel has verified that the application had not been accepted.
Once the accommodation agreement has been confirmed in accordance with the provisions of the preceding paragraph, an application fee stipulated by the hotel up to the basic accommodation charge amount for the duration of the accommodation (or for three days in cases exceeding three days), shall be paid by a date indicated by the hotel.
The application fee shall first be applied against the accommodation charges that the guest is ultimately liable to pay, and if a situation arises in which the provisions of Article 6 and Article 18 become applicable, then the application fee shall be applied first against cancellation fees, then against compensation for any damages, and if there should be any remaining balance, said remaining balance shall be refunded when charges are paid in accordance with the provisions of Article 12.
In the event that the application fee in Paragraph 2 is not paid by the date indicated by the hotel in accordance with the provisions of Paragraph 2, the accommodation agreement shall be deemed void. However, the same shall only apply to cases in which the hotel has notified the guest to that effect when indicating a deadline for paying the application fee.
Notwithstanding the provisions of Paragraph 2 in the preceding article, there are cases in which the hotel, after confirming an agreement, may enter into a special agreement which does not require payment of the application fee in said paragraph.
The hotel is regarded as having entered into the special agreement described in the preceding paragraph in cases in which the hotel, upon accepting the application for an accommodation agreement, does not request payment of the application fee in Paragraph 2 of the preceding article, and/or does not indicate a payment deadline for said application fee.
The hotel may opt not to fulfill accommodation agreements in the following cases:
A guest may cancel an accommodation agreement by notifying the hotel.
The hotel shall impose cancellation fees pursuant to Appendix Table 2, in cases in which a guest cancels an accommodation agreement in whole or in part due to reasons attributable to the guest (excluding cases in which the hotel has indicated a deadline for payment of an application fee and requested payment thereof in accordance with the provisions of Article 3, Paragraph 2, and the guest cancels the accommodation agreement prior to making said payment). However, when the hotel enters into the special agreement described in Article 4, Paragraph 1, the same shall only apply to cases in which the hotel, upon entering into the special agreement, has notified the guest of their obligation to pay cancellation fees in the event that the guest cancels the accommodation agreement.
In cases in which a guest, without contacting the hotel, fails to appear by 8:00 pm on the first day of occupancy (or two hours past the scheduled arrival time, in cases in which the arrival time was indicated in advance), the hotel may regard the accommodation agreement as being canceled by the guest and take necessary procedures.
The hotel may cancel an accommodation agreement in the following cases:
In cases in which the hotel cancels an accommodation agreement on the basis of the provisions in the preceding paragraph, the guest shall not be charged for any accommodation services, etc., which have not yet been provided.
The following items shall be registered by guests at the hotel front desk on the first day of occupancy:
In the event that the charges described in Article 12 are to be paid by means of a method that replaces Japanese currency, such as traveler’s checks, hotel vouchers, or credit cards, etc., the guest shall indicate the payment method in advance, during the registration process described in the preceding paragraph.
Guests may utilize hotel guest rooms from 3:00 pm to 11:00 am the following day. However, in cases in which the accommodation is for consecutive days, guest rooms may be utilized for 24-hours except for on the days of arrival and departure.
Notwithstanding the provisions of the preceding paragraph, there are cases in which the hotel may approve of a guest room being utilized beyond the hours stipulated in said paragraph. In such cases, the following additional fees shall be imposed:
・30% of room charge for up to 3 additional hours
・50% of room charge for up to 6 additional hours
・100% of room charge for over 6 additional hours
While inside the hotel, guests shall follow the Rules of Use which the hotel has stipulated and posted in the hotel.
The hours of operation of the main hotel facilities are as follows. The hours of operation for other facilities are listed in provided pamphlets, on sign boards at each facility, and in service directories in guest rooms, etc.
Hours for Front Desk Financial Services, etc.:
Front Desk: 24 hours
There are cases in which the hours in the preceding paragraph may be changed temporarily, as necessary in unavoidable circumstances. In such cases, the change shall be announced accordingly.
The breakdown for accommodation charges, etc., that a guest is liable to pay is listed in Appendix Table 1.
Payment of the accommodation charges, etc., described in the preceding paragraph shall be made at the front desk at the time of departure, or at the hotel’s request, by means of Japanese currency or a method that replaces Japanese currency which is accepted by the hotel, such as a traveler’s check or credit card, etc.
Upon providing a room to a guest and making the room available for use, the hotel shall impose accommodation charges, even if the guest chooses not to stay in the accommodation.
In the event that a guest incurs any damages in the process of the hotel fulfilling or failing to fulfill the accommodation agreement and/or related agreements, said damages shall be compensated by the hotel. However, the same shall not apply in cases in which the reasons are not attributable to the hotel.
The hotel has received certification from the fire department for meeting fire code regulations, and has also enrolled in innkeeper’s liability insurance as a precaution against fires, etc.
In the event that the hotel cannot provide a guest with the agreed upon guest room, after receiving the guest’s approval, the hotel shall make arrangements at another lodging facility with as similar conditions as possible.
Notwithstanding the provisions of the preceding paragraph, in the event that the hotel cannot make arrangements at another lodging facility, the hotel shall pay the guest compensation equivalent to the cancellation fees, and said compensation shall be applied as indemnity for damages. However, compensation shall not be paid if the reason that the room cannot be provided is not attributable to the hotel.
In the event that damage such as loss or breakage is caused to items, which a guest has left at the front desk, the hotel shall pay compensation for said damage, excluding cases involving force majeure.
In the event that damage such as loss or breakage is intentionally or negligently caused by the hotel to items, cash, and/or valuable items which a guest has brought into the hotel but has not left at the front desk, the hotel shall pay compensation for said damage. However, for items which the type and value thereof had not been disclosed in advance by the guest, the hotel shall pay compensation up to a maximum of 150,000 yen for said damage, excluding cases involving intentional or gross negligence on behalf of the hotel.
In the event that the baggage of a guest is delivered to the hotel in advance of an accommodation, the hotel shall take responsibility for safekeeping the baggage only in cases in which the hotel has given approval prior to the delivery, and shall give the baggage to the guest, when the guest checks in at the front desk.
In cases in which a guest leaves baggage and/or belongings in the hotel after checking out,if the owner does not provide instructions or if the owner cannot be identified, then the items shall be handled in accordance with the Lost Property Act.
With respect to safekeeping the baggage or belongings of a guest in the cases described in the preceding two paragraphs, in the case of Paragraph 1, the hotel’s liability is based on the provisions of Article 15, Paragraph 1, and in the case of the preceding paragraph, the hotel’s liability is based on the provisions of Article 15, Paragraph 2.
In the event that a guest utilizes the hotel parking lot, the hotel merely supplies parking space and shall not be held accountable for managing vehicles, regardless of whether a key for a vehicle has been deposited with the hotel. However, in cases in which the hotel intentionally or negligently causes damage to a vehicle while managing the parking lot, the hotel shall be held accountable for compensating the guest for said damage.
In the event that a guest either intentionally or negligently causes damage to the hotel, the guest shall compensate the hotel for said damage.
Appendix Table 1: Method for Calculating Accommodation Charges, etc. (related to Article 2, Paragraph 1; Article 3, Paragraph 2; and Article 12, Paragraph 1)
Breakdown | |
---|---|
Total Amount Guest is Liable to Pay | Accommodation Charges(1) Basic accommodation charges (room charges) (2) Service fee ((1)×15%) |
Additional Charges(3) Food & drink charges (4) Restaurant service fees ((3)×15%) (5) Other utilization charges | |
TaxesConsumption tax |
[Notes] In the event that the tax code is revised, the revised provisions thereof shall be applicable.
In cases in which a guest requests, during the stay, an extension of the accommodation beyond the accommodation dates in Article 2, Item 3, the hotel shall process the request as an application for a new accommodation agreement, at the time that the request is made.
Appendix Table 2: Cancellation Fees (related to Article 6, Paragraph 2)
No-Show | Same Day | Previous Day | 9 Days Prior | 20 Days Prior | ||
---|---|---|---|---|---|---|
General | Up to 14 guests | 100% | 80% | 20% | - | - | Groups | 15-99 guests | 100% | 80% | 20% | 10% | - |
100 guests or more | 100% | 100% | 80% | 20% | 10% |
Guests making use of the hotel shall comply with the following matters on the basis of Article 10 of the Accommodation Terms and Conditions.