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Accommodation Terms & Conditions

Accommodation Terms & Conditions Accommodation Terms & Conditions

Article 1: Scope of Application

Accommodation agreements and related agreements entered into between the hotel and a guest to be accommodated shall be governed by the terms and conditions stipulated herein, and matters not stipulated herein shall be governed by laws and regulations, and/or generally accepted practices.

Notwithstanding the provisions of the preceding paragraph, in cases in which the hotel enters into a special agreement, insofar as the special agreement does not violate laws and regulations, and/or generally accepted practices, the special agreement shall take precedence.

Article 2: Application for an Accommodation Agreement

A guest seeking to make an application for an accommodation agreement with the hotel, shall notify the hotel of the following items:

  • name of guest;
  • address and occupation of guest;
  • accommodation dates and scheduled time of arrival;
  • accommodation charges (based, in principle, on the basic accommodation charges listed in Appendix Table 1);
  • 1. name and contact information of applicant;
    2. name and contact information of person paying the accommodation charges;
  • any other items deemed necessary by the hotel.

In cases in which a guest requests, during the stay, an extension of the accommodation beyond the accommodation dates in Item 3 of the preceding paragraph, the hotel shall process the request as an application for a new accommodation agreement, at the time that the request is made.

Article 3: Accommodation Agreement Confirmation, etc.

The accommodation agreement is considered to have been confirmed when the hotel accepts the application described in the preceding article. However, the same shall not apply in cases in which the hotel has verified that the application had not been accepted.

Once the accommodation agreement has been confirmed in accordance with the provisions of the preceding paragraph, an application fee stipulated by the hotel up to the basic accommodation charge amount for the duration of the accommodation (or for three days in cases exceeding three days), shall be paid by a date indicated by the hotel.

The application fee shall first be applied against the accommodation charges that the guest is ultimately liable to pay, and if a situation arises in which the provisions of Article 6 and Article 18 become applicable, then the application fee shall be applied first against cancellation fees, then against compensation for any damages, and if there should be any remaining balance, said remaining balance shall be refunded when charges are paid in accordance with the provisions of Article 12.

In the event that the application fee in Paragraph 2 is not paid by the date indicated by the hotel in accordance with the provisions of Paragraph 2, the accommodation agreement shall be deemed void. However, the same shall only apply to cases in which the hotel has notified the guest to that effect when indicating a deadline for paying the application fee.

Article 4: Special Agreements Not Requiring Payment of an Application Fee

Notwithstanding the provisions of Paragraph 2 in the preceding article, there are cases in which the hotel, after confirming an agreement, may enter into a special agreement which does not require payment of the application fee in said paragraph.

The hotel is regarded as having entered into the special agreement described in the preceding paragraph in cases in which the hotel, upon accepting the application for an accommodation agreement, does not request payment of the application fee in Paragraph 2 of the preceding article, and/or does not indicate a payment deadline for said application fee.

Article 5: Refusal to Fulfill an Accommodation Agreement

The hotel may opt not to fulfill accommodation agreements in the following cases:

  • cases in which an application for an accommodation does not conform to the present terms and conditions;
  • cases in which no rooms are available due to full occupancy;
  • cases in which a guest seeking an accommodation is deemed liable, in terms of the accommodation, to behave in a manner that violates the provisions of laws and regulations, disrupts public order, and/or infringes upon moral code;
  • cases in which it is clear that a guest seeking an accommodation has an infectious disease;
  • cases in which hotel staff are subjected to violent demands/behavior or are demanded to assume an unreasonable burden;
  • cases in which the hotel is unable to provide accommodations due to natural disasters, damage to facilities, and/or other unavoidable circumstances;
  • cases in which a guest seeking an accommodation is deemed liable to disturb other guests due to being intoxicated, behaving in an extremely unusual manner, and/or having an extremely filthy appearance, or cases in which a guest has behaved in a manner which is extremely disturbing to other guests (Nagoya Municipal Ordinance for the Enforcement of the Inns and Hotels Act, Article 5);
  • cases in which a guest seeking an accommodation is a member of an organized crime group, as defined by Article 2, Item 6 of the Act on Prevention of Unjust Acts by Organized Crime Group Members, or is an organized crime group as defined by Article 2, Item 2 of said act or a person having a relationship therewith, or any other antisocial force;
  • cases in which a guest seeking an accommodation is a corporate entity or other organization whose business activities are controlled by an organized crime group or a member thereof;
  • cases in which a guest seeking an accommodation is a corporate entity in which a member of an organized crime group serves on the board of directors.

Article 6: Rights of Guest to Cancel an Agreement

A guest may cancel an accommodation agreement by notifying the hotel.

The hotel shall impose cancellation fees pursuant to Appendix Table 2, in cases in which a guest cancels an accommodation agreement in whole or in part due to reasons attributable to the guest (excluding cases in which the hotel has indicated a deadline for payment of an application fee and requested payment thereof in accordance with the provisions of Article 3, Paragraph 2, and the guest cancels the accommodation agreement prior to making said payment). However, when the hotel enters into the special agreement described in Article 4, Paragraph 1, the same shall only apply to cases in which the hotel, upon entering into the special agreement, has notified the guest of their obligation to pay cancellation fees in the event that the guest cancels the accommodation agreement.

In cases in which a guest, without contacting the hotel, fails to appear by 8:00 pm on the first day of occupancy (or two hours past the scheduled arrival time, in cases in which the arrival time was indicated in advance), the hotel may regard the accommodation agreement as being canceled by the guest and take necessary procedures.

Article 7: Rights of Hotel to Cancel an Agreement

The hotel may cancel an accommodation agreement in the following cases:

  • cases in which a guest, in terms of the accommodation, is deemed liable to behave or is deemed to have behaved in a manner that violates the provisions of laws and regulations, disrupts public order, and/or infringes upon moral code;
  • cases in which it is clear that a guest has an infectious disease;
  • cases in which hotel staff have been subjected to violent demands/behavior or have been demanded to assume an unreasonable burden;
  • cases in which the hotel is unable to provide accommodations due to reasons attributable to force majeure, such as natural disasters;
  • cases in which a guest seeking an accommodation is deemed liable to disturb other guests due to being intoxicated, behaving in an extremely unusual manner, and/or having an extremely filthy appearance, or cases in which the guest has behaved in a manner which is extremely disturbing to other guests (Aichi Prefectural Ordinance for the Enforcement of the ,Inns and Hotels Act, Article 4);
  • cases in which a guest is found to be violating items (limited to items necessary for preventing fires) prohibited in the Rules of Use stipulated by the hotel, such as smoking in the hotel room bed, or vandalizing fire-fighting equipment, etc.;
  • cases in which a guest seeking an accommodation is a member of an organized crime group, as defined by Article 2, Item 6 of the Act on Prevention of Unjust Acts by Organized Crime Group Members, or is an organized crime group as defined by Article 2, Item 2 of said act or a person having a relationship therewith, or any other antisocial force;
  • cases in which a guest seeking an accommodation is a corporate entity or other organization whose business activities are controlled by an organized crime group or a member thereof;
  • cases in which a guest seeking an accommodation is a corporate entity in which a member of an organized crime group serves on the board of directors.

In cases in which the hotel cancels an accommodation agreement on the basis of the provisions in the preceding paragraph, the guest shall not be charged for any accommodation services, etc., which have not yet been provided.

Article 8: Accommodation Registration

The following items shall be registered by guests at the hotel front desk on the first day of occupancy:

  • name, age, gender, address, and occupation of each guest;
  • nationality, passport ID number, port of landing, and date of landing for non-Japanese guests;
  • check-out date and scheduled check-out time;
  • any other items deemed necessary by the hotel.

In the event that the charges described in Article 12 are to be paid by means of a method that replaces Japanese currency, such as traveler’s checks, hotel vouchers, or credit cards, etc., the guest shall indicate the payment method in advance, during the registration process described in the preceding paragraph.

Article 9: Guest Room Utilization Hours

Guests may utilize hotel guest rooms from 3:00 pm to 11:00 am the following day. However, in cases in which the accommodation is for consecutive days, guest rooms may be utilized for 24-hours except for on the days of arrival and departure.

Notwithstanding the provisions of the preceding paragraph, there are cases in which the hotel may approve of a guest room being utilized beyond the hours stipulated in said paragraph. In such cases, the following additional fees shall be imposed:
・30% of room charge for up to 3 additional hours
・50% of room charge for up to 6 additional hours
・100% of room charge for over 6 additional hours

Article 10: Compliance with Rules of Use

While inside the hotel, guests shall follow the Rules of Use which the hotel has stipulated and posted in the hotel.

Article 11: Hours of Operation

The hours of operation of the main hotel facilities are as follows. The hours of operation for other facilities are listed in provided pamphlets, on sign boards at each facility, and in service directories in guest rooms, etc.

Hours for Front Desk Financial Services, etc.:
Open until 11:00 pm
Front Desk: 24 hours

There are cases in which the hours in the preceding paragraph may be changed temporarily, as necessary in unavoidable circumstances. In such cases, the change shall be announced accordingly.

Article 12: Payment of Charges

The breakdown for accommodation charges, etc., that a guest is liable to pay is listed in Appendix Table 1.

Payment of the accommodation charges, etc., described in the preceding paragraph shall be made at the front desk at the time of departure, or at the hotel’s request, by means of Japanese currency or a method that replaces Japanese currency which is accepted by the hotel, such as a traveler’s check or credit card, etc.

Upon providing a room to a guest and making the room available for use, the hotel shall impose accommodation charges, even if the guest chooses not to stay in the accommodation.

Article 13: Hotel Liabilities

In the event that a guest incurs any damages in the process of the hotel fulfilling or failing to fulfill the accommodation agreement and/or related agreements, said damages shall be compensated by the hotel. However, the same shall not apply in cases in which the reasons are not attributable to the hotel.

The hotel has received certification from the fire department for meeting fire code regulations, and has also enrolled in innkeeper’s liability insurance as a precaution against fires, etc.

Article 14: Unavailability of Guest Rooms

In the event that the hotel cannot provide a guest with the agreed upon guest room, after receiving the guest’s approval, the hotel shall make arrangements at another lodging facility with as similar conditions as possible.

Notwithstanding the provisions of the preceding paragraph, in the event that the hotel cannot make arrangements at another lodging facility, the hotel shall pay the guest compensation equivalent to the cancellation fees, and said compensation shall be applied as indemnity for damages. However, compensation shall not be paid if the reason that the room cannot be provided is not attributable to the hotel.

Article 15: Deposited Items

In the event that damage such as loss or breakage is caused to items, cash, and/or valuable items which a guest has left at the front desk, the hotel shall pay compensation for said damage, excluding cases involving force majeure. However, for cash and/or valuable items, if at the hotel’s request the guest had failed to disclose the type and value thereof, the hotel shall pay compensation up to a maximum amount of 150,000 yen for said damage.

In the event that damage such as loss or breakage is intentionally or negligently caused by the hotel to items, cash, and/or valuable items which a guest has brought into the hotel but has not left at the front desk, the hotel shall pay compensation for said damage. However, for items which the type and value thereof had not been disclosed in advance by the guest, the hotel shall pay compensation up to a maximum of 150,000 yen for said damage, excluding cases involving intentional or gross negligence on behalf of the hotel.

Article 16: Safekeeping of Guest Baggage and/or Belongings

In the event that the baggage of a guest is delivered to the hotel in advance of an accommodation, the hotel shall take responsibility for safekeeping the baggage only in cases in which the hotel has given approval prior to the delivery, and shall give the baggage to the guest, when the guest checks in at the front desk.

In cases in which a guest leaves baggage and/or belongings in the hotel after checking out, if the owner can be identified, the hotel shall contact the owner and ask for instructions on what to do with the items. However, if the owner does not provide instructions or if the owner cannot be identified, then the items shall be handled in accordance with the Lost Property Act.

With respect to safekeeping the baggage or belongings of a guest in the cases described in the preceding two paragraphs, in the case of Paragraph 1, the hotel’s liability is based on the provisions of Article 15, Paragraph 1, and in the case of the preceding paragraph, the hotel’s liability is based on the provisions of Article 15, Paragraph 2.

Article 17: Parking Liabilities

In the event that a guest utilizes the hotel parking lot, the hotel merely supplies parking space and shall not be held accountable for managing vehicles, regardless of whether a key for a vehicle has been deposited with the hotel. However, in cases in which the hotel intentionally or negligently causes damage to a vehicle while managing the parking lot, the hotel shall be held accountable for compensating the guest for said damage.

Article 18: Guest Liabilities

In the event that a guest either intentionally or negligently causes damage to the hotel, the guest shall compensate the hotel for said damage.

Appendix Table 1: Method for Calculating Accommodation Charges, etc. (related to Article 2, Paragraph 1; Article 3, Paragraph 2; and Article 12, Paragraph 1)

 Breakdown
Total Amount
Guest is Liable to Pay
Accommodation
Charges
(1) Basic accommodation charges (room charges) (2) Service fee ((1)×10%)
Additional
Charges
(3) Food & drink charges (4) Restaurant service fees ((3)×12%) (5) Other utilization charges
TaxesConsumption tax

[Notes] In the event that the tax code is revised, the revised provisions thereof shall be applicable.
In cases in which a guest requests, during the stay, an extension of the accommodation beyond the accommodation dates in Article 2, Item 3, the hotel shall process the request as an application for a new accommodation agreement, at the time that the request is made.

Appendix Table 2: Cancellation Fees (related to Article 6, Paragraph 2)

 No-ShowSame DayPrevious Day 9 Days Prior20 Days Prior
GeneralUp to 14 guests100%80%20%--
Groups15-99 guests100%80%20%10%-
100 guests or more 100%100%80%20%10%
(Notes)
  • The percentages represent the proportion of cancellation fees to the basic accommodation charges.
  • In the event that the number of days in the agreement is reduced, cancellation fees for one day (the first day) shall be collected regardless of the number of days reduced.
  • In the event that there are cancellations for a portion of a group (15 or more guests), leniency in cancellation fees shall be granted by calculating the number of guests that corresponds to 10% (rounded up for fractions) of the total number of guests scheduled to stay as of 10 days prior to the first day of occupancy (or in the event that the application is received less than 10 days prior to the first day of occupancy, the day the application is received), and discounting the cancellation fees for said number of guests from the total cancellation fees.

The Strings Hotel Rules of UseThe Strings Hotel Rules of Use

Guests making use of the hotel shall comply with the following matters on the basis of Article 10 of the Accommodation Terms and Conditions.

Matters Pertaining to Communality and Guest Safety

  • Please do not smoke in places susceptible to cause a fire, such as in bed.
  • The rooms have an automated lock. Please be sure to take your key card with you when leaving the room. Please contact the front desk in the event that you have lost your key.
  • Electrical equipment/igniting equipment for ironing, heating the room, cooking, etc., must not be used in the room.
  • Please refrain from yelling and/or making noise, or other acts that could annoy or disturb other guests.
  • Sleepwear (Japanese-style robes) and slippers are provided for in-room usage. Please refrain from wearing these items outside of the room.
  • The following items cannot be brought inside the hotel:
    • pets
    • items emitting a foul odor
    • extremely large numbers of items
    • ignitable or flammable items such as gunpowder or volatile substances
    • guns, swords, drugs, and/or other items prohibited by Japanese law
  • Gambling and/or other demoralizing acts are prohibited in the rooms and public spaces including the lobby.
  • Visitors must not enter guest rooms unless special permission is received from the hotel. Even if a visitor receives permission to enter a guest room, the visitor cannot use equipment and/or articles installed in the room.
  • Unregistered guests cannot stay overnight. Please be sure to notify the front desk if the number of people staying overnight changes after registration.
  • Guest rooms and/or the lobby must not be utilized in place of an office or business space.
  • Equipment and articles installed in the guest rooms can only be used for their intended purposes.
  • Articles installed in the guest rooms must not be carried off premises, or moved to another location in the hotel.
  • Acts that alter the current state of the hotel building or hotel equipment are prohibited.
  • Please refrain from placing next to windows items which could damage the external appearance of the hotel.
  • Acts such as distributing advertisements to other guests in the hotel are prohibited.
  • Personal belongings must not be left anywhere other than in the guest room.
  • Food and drinks must not be delivered from outside of the hotel.

Matters Pertaining to Changes to Accommodation Duration and Account Settlement

  • Please contact the front desk in advance if the scheduled duration of the accommodation needs to be extended. In the event that an extension is possible, the charges already incurred on your account shall be collected before the accommodation is extended.
  • There are cases in which the hotel may request payment in advance, at the time of arrival.

Matters Pertaining to Valuable Items

  • Please be sure to leave valuable items directly in the safe-deposit box at the front desk. The hotel cannot be held accountable for items lost, stolen, or damaged in the hotel (including in guest rooms).

Matters Pertaining to Forgotten Items

  • Laundry items and small items forgotten at the hotel shall be safekept for up to three months after the guest departs from the hotel, as long as no indication is made otherwise.
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